Everyone wants everything and they want it now! Most places hire poorly and train worse. Every interaction is painful, annoying, frustrating, etc. Let's call them customer dissatisfaction, or in many cases just loss of customer. Every now and then you find vendors that you really don't mind giving money too. You have probably heard me extol the benefits of Kata-Bags (products and customer service are awesome). I do like Cameta Camera in Amityville. While they have a HUGE web presence on Ebay, they are also a brick and mortar store with knowledgeable people, competitive prices and you can actually "play" with products before you buy them. The labs and fulfillment houses I use have been found and kept because of high quality products and equally high quality service. I absolutely love my photo hosting site Zenfolio.

Today I get to tell you about an internet business (unless you are reading this in Ohio where they are located) that also truly "gets it". Dodd Camera (www.doddcamera.com); I had some questions about a potential purchase, and i did the unthinkable, I clicked on "contact us" and there was a phone number, and I spoke to a person, and they were knowledgeable, helpful, polite, and patient. It's sad we (or maybe just I) have become so jaded that getting those things surprises us. Anyway, I wasn't ready to make the purchase at that moment and ended up having another question, so I called back. I got an equally knowledgeable, helpful, polite, and patient person (thanks Brad Cohn). I got off the phone with Brad, made the purchase online (a new lens). Not only has Dodd been around for 100 years with a great selection and great prices you can even talk to Humans.

Way to Delight a Customer!!